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Overview

Welcome to Amplitude's Trust Center. Our commitment to data privacy and security is embedded in every part of our business. Use this Trust Center to learn about our security posture and request access to our security documentation.

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Knowledge Base

to view and search through answers to common questions

Trust Center Updates

Okta Security Incident - No Impact on Our Systems

IncidentsCopy link

Our systems were unaffected by the recent Okta Security Incident. We take your trust seriously and remain dedicated to ensuring the security of your data and online activities.

A thorough assessment was performed by our internal IT and security experts, and we can confirm that we were not impacted by the exposure of HTTP Archive (HAR) files and have not detected any anomalous activity within our environment.

In a recent update provided by Okta, we have determined that the emails of our IT personnel and company name were exposed in the breach. Prior to the incident, we had implemented many of the best practices recommended by Okta, including: Multi-Factor Authentication (MFA), Admin Session Timeout, and Phishing Awareness. We saw no evidence of these accounts being compromised but nevertheless took proactive preventative measures.

If you have questions or require more information about our security measures, please reach out. We appreciate your trust and look forward to continuing to serve you with care and dedication.

Best regards,

Amplitude Security

Published at N/A

Rapid Reset Vulnerability

VulnerabilitiesCopy link

Subject: Re: HTTP/2 Rapid Reset Vulnerability (CVE-2023-44487) - No Impact on Our Services

Dear Valued Customer,

I'm reaching out to confirm that our systems are unaffected by the HTTP/2 Rapid Reset Vulnerability (CVE-2023-44487). We take your trust seriously and remain dedicated to ensuring the security of your data and online activities.

Our security experts continuously monitor developments, and after a thorough assessment, we can confirm that our infrastructure is not vulnerable to CVE-2023-44487. Security is paramount to us, and we invest in robust measures, update our systems, and follow best practices to mitigate risks.

If you have questions or require more information about our security measures, please reach out. We appreciate your trust and look forward to continuing to serve you with care and dedication.

Best regards,

Amplitude Trust and Security Team

Published at N/A*

Release of latest SOC 2 Report

ComplianceCopy link

🛡️ Enhancing Data Security: Our Successful SOC 2 Audit🛡️

We're excited to share a significant milestone in our commitment to your data security. We've successfully completed our SOC 2 audit and received our latest report, covering the period from June 1st, 2022, to May 31st, 2023. This achievement highlights our dedication to upholding the highest standards of security, availability, and confidentiality of your data. We extend our gratitude for your trust and patience throughout this process.

Our partnership has empowered this accomplishment, and we're committed to continuously enhancing our data security measures as we move forward together. Feel free to reach out if you have any questions or need further information about our SOC 2 audit.

Best regards,

Amplitude Trust and Security Team

Published at N/A*

Insurance Renewal

GeneralCopy link

Dear Valued Customers,

At Amplitude, we prioritize your financial protection and peace of mind. We are dedicated to ensuring that our operations are backed by comprehensive insurance coverage. As part of our commitment to transparency, we are pleased to share with you the latest version of our Certificate of Insurance (COI), which serves as proof of our coverage and demonstrates our proactive approach to risk management.

Our COI is a testament to our efforts in mitigating potential risks and liabilities. It reflects the up-to-date nature of our insurance policies, which encompass a range of areas such as cyber liability, errors and omissions, and business interruption. By consistently reviewing and updating our coverage, we are prepared to handle unforeseen circumstances that may impact our operations and, in turn, your experience as our valued customer.

We understand that trust is essential in maintaining a strong relationship with you, our customers. By sharing our COI, we aim to provide you with the confidence that we take your financial protection seriously. Should you have any questions or require further information, please do not hesitate to reach out to our dedicated customer service team, who will be happy to assist you.

Thank you for your continued trust in Amplitude. We look forward to serving you with unwavering dedication and ensuring that your experience with us remains secure and reliable.

Warm regards,

Amplitude Security and Trust Team.

Published at N/A*

MoveIT Vulnerability

VulnerabilitiesCopy link

Important Notice: Amplitude Does Not Use MoveIT

We would like to assure our valued customers that our company does not utilize MoveIT technology and, as a result, we have not been impacted by the recent vulnerabilities disclosed regarding MoveIT Transfer and MoveIT Cloud. These vulnerabilities, identified as CVE-2023-34362 and CVE-2023-35036, respectively, have not affected our systems or compromised the security of any customer data.

Should you have any concerns or questions regarding our security measures, please do not hesitate to reach out to our dedicated support team. We appreciate your continued trust in our services and look forward to serving you with the utmost reliability and integrity.

Thank you for choosing us as your trusted partner.

Sincerely,

Amplitude Security and Trust Team

Published at N/A*

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If you think you may have discovered a vulnerability, please send us a note.

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